Does your phone that is plugged into your Magic Jack device not ring? If your still having this problem of the phone not ringing, can you please check to make sure that “Do Not Disturb” is not enabled in the magic jack settings. In your magic jack soft screen click on “Menu”.
A drop down menu will appear. Look for a “Do Not Disturb” menu option with a check mark. If it does have a check mark click the option again to make the check mark disappear.
Hopefully, your phone will start ringing. If that doesn’t fix the issue another place to look is in “Device Manager” in windows “Control Panel” to make sure the Magic Jack sound driver installed correctly. Go to “Start” then select “Control Panel”.
In control panel go into “Device Manager”. Look for “Internet Phone by Tiger Jet” listed under “Sounds and Games”. There should not be any problems with this driver.
If a red X or yellow exclamation point is next to Internet Phone by Tiger Jet, then there is a problem with the sound driver for magic jack. A red x means that the driver is disabled. Right click on Internet Phone by Tiger Jet and select enable.
Hopefully, the phone will start ringing. A yellow exclamation mark means there is a problem with the driver then reinstall the sound driver by right clicking on “Internet Phone by Tiger Jet” and then selecting “Delete”. While still in device manager there is a refresh icon on the menu.
Click on the refresh icon and windows will find the magic jack sound device again. Windows will either reinstall the Internet Phone by Tiger Jet driver driver via windows updates if you have that enabled or you will be asked for your magic jack install CD. You can also try plugging the Magic Jack into another USB port and see if it works fine now.