Anet Services » Support Specialist

Insprion Battery

Anet Services — Fri, 10 Sep 2010 02:47:43 +0000

You recently purchased a new battery for your Dell Inspiron 1501. Before an old battery died, you got this message before a Windows logo came up. “The AC adapter type cannot be determined. This will prevent optimal system performance. Please check AC adapter connect properly, remove AC adapter and plug it in again.”

You just started [...]

Email Using

Anet Services — Tue, 07 Sep 2010 05:02:20 +0000

You know some Internet lines were affected because of a storm, but you have not been able to access your e-mail all day. Even now yet you have been able to access the web, Facebook, etc. You have shut down your computer a few times.

You disconnected your modem and re-connected.

You can try clearing your DNS [...]

Vaios

Anet Services — Mon, 06 Sep 2010 07:45:01 +0000

You are updating Windows Vista to Windows 7. Microsoft tells you to delete Sony VAIO “Welcome Launcher”. How do you do this?

Remove “VAIO Startup Assistant” using “Programs and Features” from “Control Panel”. After uninstalling VAIO Startup Assistant, and rebooting your computer, Windows 7 should not report a compatibility issue. You should then be able to [...]

External Hard Drive Media Player

Anet Services — Sun, 05 Sep 2010 07:36:31 +0000

You just bought a Seagate FreeAgent Theater+ Media Player. Specifications say it will play FLV and AVI but yours did not play those formats. You used a software program WinAVI Video Converter 10.5 to convert to WMV, but a machine did not also play these WMV videos.

However, it did play WMV files you downloaded directly [...]

Windows Updates Security

Anet Services — Sat, 04 Sep 2010 02:55:53 +0000

Your computer crashed so you had to take it back to when you bought it. That was Millenium edition. Then you updated it with your Windows XP software, but now you need all updates including Windows XP service pack 2 as well as about 10 other updates.

It says that it will take about 1 hour [...]

A105 Satellite

Anet Services — Thu, 02 Sep 2010 03:00:53 +0000

Your Toshiba Satellite A105-S4334 seems to be running very slowly. You have removed a battery and only using an AC adapter. A blue LED power indicator light on your computer seems to be dim.

You cleaned out your hard drive. Defragmenter did not recommend running a defrag session.

You can check to make sure your laptop fan [...]

Adobe Form

Anet Services — Sat, 28 Aug 2010 06:11:37 +0000

You need to fill out and submit an Adobe 9 PDF form that is only compatible with Windows Vista and you have installed Windows 7. Can you use, download, or install Windows Vista just long enough to fill out that form without losing any of your Windows 7 files? You need to know if you [...]

Install Net Framework

Anet Services — Fri, 27 Aug 2010 03:12:02 +0000

You just installed Windows 7 home premium and when it finished you got this message, “To run this application you first must install one of the following versions of the .Net Framework: v4.0.30319″. You don’t know if this is something you might have uninstalled or if this is something you need. Can you help me [...]

Skype Certified

Anet Services — Thu, 26 Aug 2010 05:42:34 +0000

What web cam is compatible with Windows 2000 and Skype you ask? You have purchased three of them and non seem to work with Skype. You have installed DirectX, but not sure of which version.

The mystery to you is that you can make a camera work, as long as you don’t connect to Skype. You [...]

DRM System

Anet Services — Mon, 23 Aug 2010 21:15:25 +0000

Rhapsody will not work on your Windows 7 64 bit computer and states DRM needs to be installed, but Windows7 will not install it. Starting Rhapsody as administrator, logging into Rhapsody and then when trying to authorize computer it states DRM needs installed. You hit restart to install and restart Rhapsody automatically.

After doing this, you [...]