Roxio Update Manager is looking for UM.MSI file which doesn’t seem to exist on your computer. You have windows XP professional on a Dell you purchased. So what you get is a screen saying to find it another way.
You don’t seem to have a Roxio disk in your Dell paperwork other then a Roxio Easy Creator 9. This is a problem that forces you to hard boot your computer in order to turn it off. You can’t even remove your program through Windows add/remove.
You have tried to uninstall Roxio update manager. Also, you have tried looking for an UM.MSI file through windows search.
You can perform a set of resolutions on a Update Manager (Service) issues and resolutions page on Roxio’s support site. I would definately try a hotfix that was suggested if it’s appropriate. Also, ignore one of those resolutions of upgrading to a newer version of Roxio Easy Creator obviously to try to get your current version working again.
