Is your HP USB printer not always recognized by your computer? If you reboot the computer and restart the printer it is usually, but not always recognized. Also, when you try to scan using the scan to button, you get the message “no scan options”.

You can first run HP Update from HP Solutions Center. Let the program install any and all updates for your HP printer. Once any update(s) are installed please try to use your scanner.

Also, try rebooting the computer to make sure the update(s) fixed your issue with the printer not always being recognized. If updating the software doesn’t fix the issue then please make sure that you don’t have any hidden HP devices in Windows device manager. Also, check to make sure that you don’t have any HP devices in device manager with missing drivers.

Go to “Start” then select “Control Panel. In control panel double click on “System” then choose the “Hardware” tab. In hardware select the “Device Manager” tab. Select the “View” menu option and then choose “Show Hidden Devices”.

If there are any HP device(s) with a red x then right click on that device and select “Enable”. If there are any HP device(s) with a yellow exclamation point then right click them and select properties. Go through the properties tabs to look for any errors.

Hopefully, running HP Update and or making sure all hidden devices are enabled will solve your problem(s).