Are you receiving a Windows program error message “Has encountered a problem and needs to close”, whenever you try to open up a specific file in a specific Windows folder? I think what you are experiencing is being caused by a corrupt image file in your specific Windows folder. The crash is occurring as Windows attempts to display a thumbnail preview of this file.

To prove this, please open “Windows Explorer” and browse to the “My Pictures” folder after setting the “View” mode to “List” view. You can do this by selecting the “My Documents” folder and clicking on “Tools” then “Folder Options” and then clicking on the “View” tab. Once in this menu click the button that says “Apply to All Folders” and this will cause all the sub folders under “My Documents” to display in “List Mode”.

Now open the “My Pictures” folder and you will see all of your image files listed by name with no thumbnail preview and hopefully it will not crash. Create a new folder and move all of the images into it. Once you complete that, change the “View” on the “My Pictures” folder back to “Thumbnails” and move the image files back into the folder one at a time. When you eventually move the corrupted image file back into the folder it should crash again.

Now you know which of your images was causing the problem. Unfortunately, I know of no way to fix the corrupted file(s) so you may just end up having to delete the folder and recover the images from your backups if any. The previous trouble shooting procedure was tailored to corrupt Windows images but can certainly be used for other types of file formats on a Microsoft Windows computer.