Anet Services » Scanner Troubleshooting

WIA Software

Anet Services — Fri, 23 Jul 2010 01:03:08 +0000

Are you having WIA failure with an HP scanner? You have an HP system running Windows 7 home premium, and an HP OfficeJet 6500 printer, scanner, and copier. Printing and copying work well, but scanning consistently fails.

A call to HP support had you running their diagnostics, which failed on a WIA scan. After multiple hours [...]

S500 Scansnap

Anet Services — Fri, 07 May 2010 00:34:15 +0000

You cannot get your ScanSnap S510 to go online. You have the blue button with the white S in the system tray but it has a red circle and a red line through it. You have turned the power on and off, rebooted the computer but nothing helps.

Can you try connecting the scanner to a [...]

Scanning Problems

Anet Services — Mon, 01 Mar 2010 05:34:55 +0000

After physically connecting your HP scanner and installing the software, the computer recognises the scanner in ‘Device Manager’ but the HP software fails to connect to the scanner.Try installing the hardware first before installing the HP Scan software. You can try unplugging the device from the USB port, then uninstalling the software from add or [...]