2010 August

Adobe Form

You need to fill out and submit an Adobe 9 PDF form that is only compatible with Windows Vista and you have installed Windows 7. Can you use, download, or install Windows Vista just long enough to fill out that form without losing any of your Windows 7 files? You need to know if you [...]

Install Net Framework

You just installed Windows 7 home premium and when it finished you got this message, “To run this application you first must install one of the following versions of the .Net Framework: v4.0.30319″. You don’t know if this is something you might have uninstalled or if this is something you need. Can you help me [...]

Skype Certified

What web cam is compatible with Windows 2000 and Skype you ask? You have purchased three of them and non seem to work with Skype. You have installed DirectX, but not sure of which version.

The mystery to you is that you can make a camera work, as long as you don’t connect to Skype. You [...]

Mcafee Subscription

You have already paid for your McAfee Subscription for one year, you renewed it recently. It still reads on your McAfee home screen that your subscription ends today. Did you have automatic renewal enabled?

If you did then Mcafee would have charged your credit card automatically and renewed your subscription for another year. If you manually [...]

DRM System

Rhapsody will not work on your Windows 7 64 bit computer and states DRM needs to be installed, but Windows7 will not install it. Starting Rhapsody as administrator, logging into Rhapsody and then when trying to authorize computer it states DRM needs installed. You hit restart to install and restart Rhapsody automatically.

After doing this, you [...]

Window XP Freeze

Your computer will sometimes not respond to a click, opening an email, clicking a new tab in explorer, and it just seems to stall. You have found that by bringing up task manager, Ctrl Alt Delete, it always breaks a stall and an action happens. There is never a CPU hog shown in task manager.

You [...]

Compatibility Issues

You installed Palm desktop 6.2 on Windows 7 64bit. It now opens with media only. It opens with all Palm modules if you open that program with “Run as Administrator”.

Is there any way that you can open it with all modules ie. calendar, contacts, etc. by just clicking an icon and not going to “Run [...]

Automatic Windows Update

You get a message that updates are available for your computer. You tried to add them and got a message “Windows Update encountered an error. Code 643 and 646″. You are also getting messages that a script has stopped working when you go to new websites.

What can you do?

Please download and run a Microsoft patch [...]

Safe Web Browsers

Mozilla Firefox crashed according to a pop up. You need help fixing this problem. You do not have virus protection at this time and this is a concern.

You can clear your Firefox cache, cookies, and history. Depending on what version of Firefox your using, at a top of a Firefox window, on a menu bar, [...]

Windows Installer Service Cannot be Accessed

You have downloaded the latest iTunes, but when you try to install it, you get an error message: “The Windows Installer Service cannot be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.” You are not running [...]

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