2010 June

Windows XP No Sound

Sound does not work on your system. Prior to turning system on it was working. What have you done to cause this and how can you correct it?

You checked to see if you disconnected any wiring and used a sound button to raise and lower sound on your monitor.

You can view and go through some [...]

Roxio Update Manager is looking for UM.MSI file which doesn’t seem to exist on your computer. You have windows XP professional on a Dell you purchased. So what you get is a screen saying to find it another way.

You don’t seem to have a Roxio disk in your Dell paperwork other then a Roxio Easy [...]

Payroll Subscription

Your Quickbooks payroll subscription status says “active”. However when you go to do payroll, you get a message that your “Enhanced Payroll for unlimited employees subscription has expired and you need to update your billing info.”

You are unable to update because Intuit site is down due to Server Maintenance. How can you update your info [...]

Naturallyspeaking Dragon

Dragon opens and then says it has to close after 90 seconds. You are unable to use the program. You have reinstalled it several times, only to have same thing happen.

You have checked Computer and Control Panel to make sure the program is installed. Nothing works to keep it open.

You can download and install service [...]

Adobe DNG

You own Adobe Creative Suite 4. Recently upgraded to a Canon 5DMK11 full frame camera. You don’t like their conversion software at all.

Your other digital would place the SDHC directly to DNG, which made it easy to work from. How do you have the Canon RAW converted to DNG without excessive expense or purchasing more [...]

Slow XP Shutdown

You have an Aspire one model ZG5 that you just did a System recovery on. Now it takes forever to shutdown. What can you do to fix this?

Your user profile might be causing your slow shutdown. You can download and install user profile hive cleanup service. Double click on UPHClean-Setup.msi to install it.

Once installed it [...]

Family Tree Maker 2005

You have Family Tree Maker 2005 deluxe edition, catalogue number 1307a, which you have been using since 2005. You are unable to use this program now as it is not responding and your not sure what to do now.

You can try Windows XP system restore if you haven’t already. Basically, you pick a past date [...]

Registry Booster Key

You have just purchased a Uniblue Registry Booster 2010 software program and are trying to unlock the product. You’ve typed into your compuer a variety of codes but cannot get to download your Registry Booster 2010.

You can check out a I bought a product, Now what? support page from Uniblue. A I already bought a [...]

LP to MP3 Software

You are trying to use Roxio easy LP to MP3. You have head phone input on you stereo connected to line in on your computer (WindowsXP). A “capture from” indicates the correct sound card. “Input” shows only line volume, stereo mix, and one or 2 other options, none of the options is “line in”.

When you [...]

Windows Data Transfer

You have a computer running Windows XP. You want to transfer all the files to an external drive to allow an upgrade to Windows 7. This machine won’t connect anymore to the network with the one other machine and won’t go online and it will not recognize either a thumb drive nor the external drive [...]

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